Schedule Plumbing Service or a DOB Violation Review

One intake for both paths: compliance services and general plumbing service. Tell us what you need, and we'll route the response the right way from the start. New to the violation process? Start with our plumbing violation removal process.

For gas shutoffs, active leaks, or immediate deadlines, call (718) 835-3555 directly.

Contact Austin

Start Your Request

Choose compliance or plumbing service and we'll ask only for the details that matter.

Urgent issues

Gas shutoff, active leak, or Class 1 issue? Call now for the fastest response instead of waiting on a form reply.

Direct response line(718) 835-3555

What do you need help with? *

Emergency lane

Emergency? Call (718) 835-3555

Burst pipes, gas shutoffs, no heat, no hot water — don't fill out a form. Tap to call, 24/7.

Your Name *

Phone Number *

Email Address

Borough *

Compliance details

Choose the compliance service you need and we'll show only the fields that make sense for that type of request.

Compliance service *

How soon?

Backflow Prevention (RPZ)

Annual testing, certification, repair, and DEP record support.

Annual test due date or DEP timing

Anything else we should know? (optional)

We respond within one business hour during business hours. Emergency shutoffs, active leaks, and immediate deadlines should still be called in directly.

What Happens Next

A straightforward process after you reach out

Step 01

We review the record

We look at the compliance service selected, the property, and the urgency so we know what records, agencies, or deadlines are in play.

Step 02

We confirm the missing details

If anything is unclear, we call quickly to clarify the building condition, the paperwork status, and what has already happened.

Step 03

We schedule the right next step

Urgent shutoffs and deadline-driven cases are prioritized. Other compliance requests are routed into the right inspection, filing, or field visit.

Step 04

You get a clear scope

We outline the corrective work, permit path, inspections, testing, or documentation needed to move the case forward correctly.

Call / Contact Fast

Reach Austin quickly when timing matters

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Emergency availability

24/7 for gas shutoffs, active water damage, and other urgent building issues.

Service area

Queens, Brooklyn, Manhattan, and the Bronx.

Field-based operation

802 Jamaica Ave, Brooklyn, NY 11208. Calls and online requests are preferred.

Business hours

Monday-Friday: 6:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Emergency response only