24/7 Response · Licensed Master Plumber
24/7 Emergency Plumbing in Brooklyn & Queens
Burst pipe, gas smell, no heat with tenants in the building, sewage coming up a drain — don't fill out a form. Call (718) 835-3555. Emergencies are answered around the clock, and our base at 802 Jamaica Ave puts us minutes from most of Brooklyn and Queens.
Every emergency response is backed by a Licensed Master Plumber — which matters, because NYC emergencies have a way of involving gas lines, DOB permits, and utility coordination before they’re over.
What Counts as an Emergency
Burst pipes and active flooding.
Shut the water down (see the shutoff guide below), then call. We stop the leak, assess the damage path, and make the permanent repair — not just a clamp and a prayer.
Gas smell or gas shutoff.
Safety first, always: leave the building, then call 911 and your utility before anyone else. Once you’re safe, call us — the repair, pressure test, permits, and utility restoration that follow are licensed gas work. How gas restoration works →
No heat.
A dead boiler in January is an emergency in any home — and in a tenant-occupied building it’s a legal problem too. We diagnose and restore heat as fast as the repair allows, with temporary-heat advice if parts must be ordered. Boiler repair →
No hot water.
Failed water heaters get same/next-day replacement in most of Brooklyn and Queens. Landlords: hot water is a year-round obligation — say the building is occupied and we prioritize accordingly. Water heater replacement →
Sewer backup.
Sewage inside a building is a health emergency. We clear the blockage and tell you honestly whether it’s a one-off or a symptom of a line that needs attention. Sewer & drain services →
Stop-work orders and vacate situations.
When DOB paper is on the door, the emergency is regulatory. We move on the corrective work and filings that get buildings back to legal operation. Stop work order removal →
While You Wait: Find Your Shutoffs Now
The best five minutes of home maintenance you'll ever do is finding these valves before you need them:
- Main water shutoff: usually in the basement at the front wall, where the water service enters — a wheel valve or lever near the meter. Turning it clockwise (or the lever perpendicular to the pipe) stops water to the whole building. This is the valve that turns a flooded floor into a wet one.
- Fixture shutoffs: the small oval valves under sinks and toilets and behind washing machines. A running toilet or burst supply hose only needs its own valve closed.
- Water heater: the cold-supply valve above the tank stops water feeding it; for gas units, the gas control on the front to "off" if the tank is leaking.
- Boiler emergency switch: the red switch plate (often at the top of the basement stairs) kills the burner — use it if the boiler is leaking, banging violently, or won’t stop firing.
- Gas: if you smell gas, don't hunt for valves. Leave, then call 911 and the utility from outside.
Emergency Pricing, Honestly
After-hours work costs more than scheduled work — that's true of every trade, and anyone claiming otherwise is hiding it elsewhere in the bill. What we promise instead of fake parity: you're told on the phone that emergency rates apply, you get a price before work begins, and the invoice matches the quote. Most “emergency plumber” horror stories are pricing stories; ours aren't.
One more honest note: some 2 a.m. calls can safely become 7 a.m. calls — and when yours can, we'll say so and save you the difference.
FAQ
Frequently Asked Questions
What counts as a plumbing emergency?
Anything actively causing damage or danger, or leaving a building without an essential service: burst pipes and active flooding, any smell of gas, a gas or boiler shutoff, no heat during heat season, no hot water in an occupied building, and sewage backing up inside. If you’re unsure, call — a two-minute conversation beats a wrong guess in either direction.
How fast can you get here?
For true emergencies in Brooklyn and Queens our target is same-day response, prioritized by severity — active flooding and gas situations jump the line. Manhattan and the Bronx add travel time but remain same-day for most emergencies. You get an honest ETA on the call, not a four-hour window read from a script.
Is emergency service more expensive?
After-hours and Sunday emergency response carries emergency rates — we tell you that on the phone, and you get a price before work begins, even at 2 a.m. What you won’t get is invented “emergency diagnostic fees” or a bill that grew in the dark. Standard hours are Monday–Saturday, 7 a.m.–7 p.m.
The city or utility shut something off — is that an emergency call too?
Yes, and it’s one we’re specifically built for. Utility gas shutoffs, red-tagged boilers, and DOB stop-work or vacate situations are emergencies with a paperwork tail: permits, inspections, and coordinated restoration. We handle the immediate response and the regulatory closeout, so the emergency actually ends instead of moving into your building file.
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If It Can’t Wait, Neither Do We
Call (718) 835-3555 for emergency response in Brooklyn, Queens, Manhattan, and the Bronx. For anything that can wait until morning, the contact form works fine.